Refund and Returns Policy

Effective Date: January 7, 2025

At SunnyLuis, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy to ensure that you can shop with confidence. Please read this Refund and Returns Policy carefully to understand the terms and conditions that apply.

1. Eligibility for Returns

You may return products purchased from our website for a full refund or exchange, subject to the following conditions:

  • Returns: Products must be returned within 30 days of the purchase date. The item must be in its original condition, unused, and with all original packaging and accessories.
  • Defective or Damaged Items: If your product arrives defective, damaged, or not as described, you are eligible for a full refund or replacement. Please contact our customer support team immediately to resolve the issue.
  • Non-Returnable Items: Certain items may not be eligible for return, including:
    • Gift cards
    • Downloadable software or digital products
    • Perishable items (e.g., food products)

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@sunnyluis.com or call (478) 864-8482. Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your return request, we will provide you with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Prepare the Package: Carefully pack the item in its original packaging, including any accessories, manuals, and documentation. Ensure the item is securely packed to prevent damage during transit.
  4. Return Shipping: You will be responsible for the return shipping costs, except in cases where the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the item arrives safely.
  5. Refund Processing: Once we receive the returned item, we will inspect it and process your refund within 5–7 business days. The refund will be issued to the original payment method.

3. Refunds

  • Eligibility: To be eligible for a refund, the item must be in new, unused condition, and returned within 30 days of purchase.
  • Refund Method: Refunds will be processed to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping Costs: Shipping costs are non-refundable, and the customer is responsible for the cost of return shipping unless the item is defective or damaged.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item. Exchanges are not processed automatically; the return process must be followed first.

5. Late or Missing Refunds

If you haven’t received a refund after the standard processing time:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider. Refunds may take time to post.
  3. If you have completed these steps and still have not received your refund, please contact us at info@sunnyluis.com for assistance.

6. Order Cancellations

If you wish to cancel an order, please contact us immediately at info@sunnyluis.com or call (478) 864-8482. If your order has already been processed or shipped, it cannot be canceled, but you can initiate a return once you receive the item.

7. Damaged or Defective Items

If your product is defective or damaged during shipping, please contact us as soon as possible. We will resolve the issue by offering a replacement or refund. Please retain all original packaging and photographs of the damage as this may be required for claims.

8. Changes to the Refund and Returns Policy

We may update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at:

SunnyLuis
Street: 283 Crawford Rd, Wrightsville, Georgia (GA), United States
Phone number: (478) 864-8482
Email: info@sunnyluis.com
Website: https://sunnyluis.com