Shipment Policy
Effective Date: January 7, 2025
At SunnyLuis, we strive to provide a smooth and efficient shipping experience for our customers. This Shipment Policy outlines the terms and conditions regarding the shipping of products purchased on our website https://sunnyluis.com. By placing an order, you agree to the terms of this policy.
1. Shipping Methods
We offer a range of shipping options to accommodate the different needs of our customers. At checkout, you will be able to select from the following shipping methods:
- Standard Shipping: Estimated delivery time of 5–7 business days (within the United States).
- Expedited Shipping: Faster shipping with an estimated delivery time of 2–3 business days.
- International Shipping: We ship to select international destinations, and shipping times may vary based on location.
Please note that the availability of shipping options may depend on your delivery address and the products you are purchasing.
2. Processing Time
Orders are typically processed within 1–3 business days of receiving payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email once your order has been dispatched, along with tracking information to monitor the delivery status.
3. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery location. You will be able to view the total shipping cost at checkout before completing your order.
SunnyLuis offers free shipping on orders over a certain value (check the specific details on our website for promotions or thresholds). If your order does not qualify for free shipping, the shipping fee will be displayed during checkout.
4. Shipping Restrictions
While we strive to offer worldwide shipping, some products or locations may have shipping restrictions. We may not be able to ship to certain international locations due to customs regulations, carrier limitations, or other factors.
If we are unable to ship to your location, we will notify you promptly and cancel your order if necessary.
5. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information to help you monitor your package’s progress. You can also log into your account to view the status of your order and track the shipment.
Please note that it may take up to 24–48 hours for tracking information to appear in the carrier’s system after the package is shipped.
6. Delivery Time
While we make every effort to ensure that your order arrives on time, delivery times are estimates and may vary depending on external factors such as weather, customs processing, or carrier delays. We are not responsible for delays caused by such factors.
If your package has not arrived within the expected time frame, please contact the carrier or our customer service team for assistance.
7. Damaged or Lost Shipments
If your order is damaged during shipping or goes missing, please contact us within 7 days of receiving your shipment. We will assist you in filing a claim with the shipping carrier or, in cases where the package is lost, we may offer a refund or replacement, depending on the circumstances.
8. Shipping Address
You are responsible for providing a correct and complete shipping address at the time of order. SunnyLuis is not responsible for any delays, misdeliveries, or non-deliveries caused by incorrect or incomplete address information.
If you need to make changes to your shipping address, please contact us immediately at info@sunnyluis.com. If your order has already been processed or shipped, we may not be able to accommodate the change.
9. International Shipping and Customs
For international orders, please note that you may be subject to additional customs duties, taxes, and fees imposed by your country’s customs office. These charges are the responsibility of the customer and are not included in the price of the product or shipping fee.
We recommend that you check with your local customs office for more information on potential fees before placing an international order.
10. Changes to Shipment Policy
We reserve the right to update or modify this Shipment Policy at any time. All changes will be posted on this page, with the updated effective date. We encourage you to review this policy periodically to stay informed about any changes.
11. Contact Us
For any questions related to shipping or if you need assistance with an order, please contact us at:
SunnyLuis
Street: 283 Crawford Rd, Wrightsville, Georgia (GA), United States
Phone number: (478) 864-8482
Email: info@sunnyluis.com
Website: https://sunnyluis.com