Sales Policy

Effective Date: January 7, 2025

At SunnyLuis, we are committed to offering quality products and exceptional service to our customers. This Sales Policy outlines the terms and conditions governing the sale of products through our website, https://sunnyluis.com. By making a purchase on our website, you agree to the terms set forth in this policy.

1. Product Availability

While we strive to ensure that all products listed on our website are in stock and available for purchase, the availability of items is subject to change without notice. We reserve the right to limit the quantity of items purchased per order or per customer. In the event that an item is out of stock after an order is placed, we will contact you and offer options such as a backorder, substitute, or a full refund.

2. Pricing

All prices listed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. Prices may be updated due to fluctuations in manufacturing costs, shipping fees, or any applicable taxes. The final price of the product, including any shipping fees and taxes, will be calculated at checkout.

While we make every effort to ensure that pricing information is accurate, errors may occasionally occur. If an item is priced incorrectly, we will notify you as soon as possible and provide the option to cancel or proceed with the corrected price.

3. Order Acceptance

By placing an order on our website, you are making an offer to purchase the selected products in accordance with our terms. Your order is considered accepted when we send you a confirmation email that includes the details of your order. If we are unable to fulfill your order, we will inform you promptly and provide a full refund.

4. Payment Terms

We accept several payment methods, including credit cards, debit cards, PayPal, and other payment options as specified on our website. All payments must be made in full at the time of purchase. Payment processing is handled securely through third-party payment gateways, and your payment information is encrypted for your protection.

By submitting your payment information, you authorize us to charge the appropriate amount for the items purchased, including any applicable taxes and shipping fees.

5. Shipping and Delivery

Orders are processed and shipped within 1–3 business days of payment confirmation. The shipping method and delivery time will be selected during the checkout process. Please refer to our Shipment Policy for more information on shipping options, costs, and delivery times.

Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery. Please note that delivery times are estimates and may be affected by external factors such as weather conditions, customs processing, or carrier delays.

6. Returns and Refunds

We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy as described in our Refund and Returns Policy. Returns are accepted for products that are unused and in their original condition.

Refunds will be processed to the original payment method, and shipping costs are non-refundable unless the product is defective, damaged, or incorrect.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed or shipped. If your order has already been shipped, you will need to initiate a return once the item is received.

8. Product Descriptions

We make every effort to ensure that the product descriptions, images, and specifications on our website are accurate. However, there may be minor variations in color, size, or features due to differences in monitor settings, product updates, or manufacturer specifications. We are not responsible for discrepancies between the actual product and its depiction on the website.

9. Limitation of Liability

To the fullest extent permitted by law, SunnyLuis is not liable for any damages, including indirect, incidental, or consequential damages, arising out of the use or inability to use our products. Our total liability for any claim related to a product purchased from our website will not exceed the purchase price of the product.

10. Contact Us

For any questions related to your order, products, or our Sales Policy, please contact us at:

SunnyLuis
Street: 283 Crawford Rd, Wrightsville, Georgia (GA), United States
Phone number: (478) 864-8482
Email: info@sunnyluis.com
Website: https://sunnyluis.com